Compliance with the Uniform Consumer Credit Code

Stoneink is a member of the Institute of Mercantile Agents, and has been since April 1997.

Prior to membership we adhered to the Institutes tenets, which are listed below:

IMA Code of Conduct

  1. I undertake to provide efficient and effective service in all those areas which have been designated as covered by the agency.
  2. I undertake to provide all those services which have been clearly advertised as services performed by the agency.
  3. I undertake to accept no gratuities from clients which may be perceived as impairing the provision of an efficient and effective service.
  4. I undertake not to misrepresent my agency by utilising either stationery or any inference as being a law firm or solicitor.
  5. I undertake to make monthly settlement of clients accounts or as determined by mutual agreement with the client.
  6. I undertake to honour all agreements made with individual clients and to exercise prudent business practice in the exercising of these agreements.
  7. I undertake to protect the interests of my clients and will give prompt and diligent attention to all matters received.
  8. I undertake to initiate clients' instructions in a prompt and diligent manner, providing such instructions are reasonable and legitimate.
  9. I undertake to be selective, where possible, in accepting from firms or individuals who may engage in questionable activities.
  10. I undertake not to speak disparagingly about fellow members and their business activities.
  11. I undertake not to supply an opinion on matters in which the clients' best interests will be served by referral to an appropriate legal person or law firm.